Important customer information


Firstly, Do you have a Return Policy?
We offer a 100% satisfaction guarantee, you may return any item to us WITHIN 14 DAYS OF RECEIPT, providing it remains in all original packaging with all original labels attached and has not be worn, washed, soiled or damaged in anyway and the appropriate receipt has been enclosed. Then it will be accepted for full credit, exchange or refund. We regret that postage, packaging and insurance are direct costs and cannot be refunded. You are responsible for any returned goods until they reach us and we recommend that you obtain proof of posting. This does not affect your statutory rights.

Before I order I have a question, who do I ask?
You can either call or send an email. We can get very busy, so we prefer if you email your enquiry to

How do I put goods in my shopping cart?
Select the item (size) and then click on the "Add shopping cart" button

How do I buy the goods I have in my shopping cart?
Click on the " checkout " button that appears on every product page.

How do I pay for goods?
There are four ways to pay of goods, we accept cash, cheques, switch or credit cards, and these are MasterCard and Visa. You can only pay by switch or credit card online.

What happens if I pay online?
You will be asked to provide your credit card number when ordering. All your personal data is transmitted securely using the SSL (Secure Sockets Layer) protocol and will be secured on Worldpay's server providing exceptional protection for your personal data.

How secure is the online transaction?
All online Credit Card sales are made on Worldpay's secure site specifically designed for this purpose using the latest 128 bit encryption. Worldpay is the leading payment security provider and is endorsed by NatWest and other leading banks.

Do you see my credit card information?
If you are ordering online then No, we do not see your credit card information. All transactions are processed directly through Worldpay's server. We only obtain the necessary shipping information to fulfill the order.

What if I don't feel safe giving out my credit card details over the Internet?
We understand that you may feel a bit reluctant to give out such sensitive information over the Internet, even via a secure server. This is why we also organised payment by post or telephone, please contact us to make alternative space payment.

How will I know that you have actually received my order?
You will receive two confirmations via email. First, you will receive an email when the server successfully processes your order and/or you will receive an email from CASE Workwear with your order number. Second, you will receive an email when we ship your order, telling you the tracking number for the shipment, and when you may expect it to arrive.

When will I receive my order?
In normal circumstances in stock items will be despatched in 24 - 48 hours. If for some reason they take longer, you will be notified and given the option to change or cancel the order.

Will you tell me when the goods are ready to be shipped?
You will receive an email when we ship your order, telling you the tracking number for the shipment, and when you may expect it to arrive.

What happens if I have a complaint?
At CASE Workwear we aim to offer you the highest standard of customer service. However, in the unlikely event that you do have reason to make a complaint about the service you have received from us, you should e-mail with details of your complaint or telephone our customer careline on 01656 773345 between the hours of 9.30am - 5.00pm, Monday - Friday. We operate a fair, confidential, effective system and guarantee that we will investigate your complaint. We will acknowledge your complaint within 5 working days and provide you with a response within 10 working days.

Do you do a retail catalogue?
No, because it's cost has to be added on to the prices you pay and we are constantly adding new products to our web site, so it would become outdated.

I live outside the UK. Can I still order from you?
Sorry but at the moment we only deliver in the UK.

I have a question that isn't mentioned in this FAQ?
Please send it to us via email. We will email you an answer. Email your question to

Do you have a Privacy Policy?
Yes, we do not sell our customer details see our privacy policy. To view our privacy policy please click at the top. Where can I see your full Terms and Conditions? The FAQ's are a quick guide to our terms and conditions, to view the full details please click at the top.