In these terms and conditions, "The Company" or "The Seller" means CASE Workwear Ltd, "The Buyer" means the person who buys or is to buy the products, and the "Products" or "Goods" means any products and goods sold, subject to this Contract.
2. Colour Reproduction
Reproduction of colour on the web site online is as accurate as photographic and electronic processes will allow, and should be used as a guide only. Designs are subject to change.
3. Acceptance of Order
"The Seller" must validate the credit or debit card details "The Buyer" submits before the order can be accepted. Once that has been done, "The Seller" will confirm that the order has been received by sending an email to the email address provided by "The Buyer" in the order form. "The Sellers" acceptance of "The Buyers" order brings into existence a legally binding agreement between "The Seller" and "The Buyer".
"The Seller" accepts all orders for goods, subject to availability. "The Seller" will advise on delivery timescales and if the order cannot be fulfilled "The Buyer" will be offered an alternative or given a full refund. All goods are sold and will be charged at the current retail selling price as at the date of sales order. "The Seller" has the right to alter prices without notification. Any variation is at the discretion of "The Seller". No contract will exist between "The Seller" and "The Buyer" unless an order placed by "The Buyer" has been accepted by "The Seller".
"The Company" prefers payment online by Credit Card. Payment may also be made by telephone, fax and email. To make such payments please email firstname.lastname@example.org, telephone 01656 773345, fax 01656 772688 with your order details. "The Company" accepts most major credit or debit cards.
Full payment will be debited before the despatch of the goods. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the card issuer of "The Buyer" payment card refuses to authorise payment to "The Seller", "The Company" will contact "The Buyer" to discuss alternative arrangements.
5. Reservation of Title
All goods remain the property of "The Company" until full settlement has been accepted by "The Seller".
Orders placed, accepted (and confirmed by email) by "The Company" will, in normal circumstances, be despatched in 24 - 48 hours. "The Company" will contact "The Buyer" with a tracking number once goods are despatched. Special delivery arrangements may be in force for Christmas, the New Year and Bank Holidays.
7. Suppliers Instructions
"The Buyer" is responsible for ensuring that proper care and cleaning instructions, are clearly adhered to. "The Buyer" consequently accepts full responsibility and fully indemnifies the company for any damage or consequential loss and all costs, liabilities, demands and expenses caused by lack of understanding of the Product by the user. All Goods must subsequently be returned to the specific Manufacturer for Inspection, which may be duely applied.
8. Buyers Obligations & Claims of Delivery
All goods received by "The Buyer" must be immediately examined for any transit damage or manufacturing faults/defects, which may be detected, and any claim to "The Company" must be reported to "The Seller" within 7 days of taking delivery failure to notify "The Seller", shall constitute waiver of all claims which any such examinations should have and would have subsequently revealed.
9. Returns and Refund Policy
"The Company" is committed to providing total customer satisfaction. Any items purchased from "The Seller" and returned (at "The Buyer's" expense) within 14 days of delivery, providing the item is in an upspoilt condition in that it remains in all original packaging with all original labels attached and has not be worn, washed, soiled or damaged in anyway and the appropriate receipt has been enclosed, it will then be accepted for full credit, exchange or refund entirely at "The Buyer's" option. "The Compnay" regrets that postage, packaging and insurance are direct costs and cannto be refunded.
Should "The Buyer" need to return any item, please arrange for goods to be sent back to CASE Workwear Ltd at the following address, being sure to enclose the Return Form duly completed:
CASE Workwear Ltd, Returns Department, 37 Cae Canol, Nottage, Porthcawl, CF36 3RS.
"The Company" cannot accept responsibility for lost or misdirected returns. For "The Buyer's" own protection, please arrange for any goods to be returned by first class registered post.
This returns policy is in addition to your statutory rights, which will remain unaffected.
The Risk in goods passes to "The Buyer" on receipt of goods.
11. Cancellation of order
"The Buyer" has the right to withdraw from this agreement, but this right ends seven days after the date "The Company" delivers the product(s) to "The Buyer". Any money "The Buyer" may have been charged will be repaid by way of a credit to "The Buyers" account within 30 days of cancellation.
12. Customer Enquiries and Complaints
At CASE Workwear Ltd we aim to offer you the highest standard of customer service. However, in the unlikely event that you do have reason to make a complaint about the service you have received from us, you should e-mail email@example.com with details of your complaint or telephone our customer careline on 01656 773345 between the hours of 9.30am - 5.00pm, Monday - Friday. We guarantee that we will investigate your complaint. We will acknowledge your complaint within 5 working days and provide you with a response within 10 working days.
Each item is sold in pounds sterling and amounts due are payable in that currency.
In the event that any Terms and Conditions shall be declared by any court of competent jurisdiction to be invalid or unenforceability shall in no way impair or affect any of the other conditions hereof all of which shall remain in full force and effective. The contract shall be governed by and in accordance with English Law, and both parties submit to the exclusive jurisdiction of the English Courts. CASE Workwear Ltd shall not be held liable for any consequences from any cause due to "force majeure" delay, accidents, riot, lock out, government restrictions or any other causes beyond its control. 'Your statutory rights are not affected'. CASE Workwear Ltd, 37 Cae Canol, Nottage, Porthcawl, CF36 3RS.